REMOTE FROM NORTH AFRICA / FINANCIAL AID / FULL-TIME CONTRACTOR ROLE

Mos is a United States technology company based in San Francisco. We’re on a mission to tear down financial barriers to opportunity. We built the first money app designed not to manage student debt - but to eliminate it. And we’re just getting started. We’re shipping fast, growing rapidly, and backed on our quest by world-class investors. You can learn more about our culture and what it's like to work at Mos here.

As a contracted Customer Service Representative, you are responsible for serving our students and helping them find every dollar of financial aid available to them. In prior roles, you’ve provided support that is accurate, empathetic, and timely. In your next chapter at Mos, we are counting on you to harness your research skills, ability to understand technical information (the US financial system is complex!), and infectious positive energy to bring a revolutionary - not evolutionary - experience to life for our students.

We are exclusively looking to hire remote talent located in Tunisia, Algeria, and Morocco and join our teams based in Tunisia and Algeria.

What you'll do

• Deliver an excellent service:
  • Be students’ trusted advisor - reply to them ASAP, guide them through the financial process, keep them motivated and focused to get things done, fill out forms for them, draft emails and letters, and be their advocate with financial aid providers and their colleges to make sure they get 100% of the aid they should
  • Be responsible for quality of service across the team with strong attention to detail
  • Maintain high speed of execution and be accountable for service output
  • In every interaction, write like you speak and speak like you care!
  • Build long-term customer relationships that turn people into advocates for Mos. Said another way, provide service that makes every student want to share Mos with their friends and families!
• Blaze the trail for our Customer Service process:
  • Quickly learn processes and technical knowledge from existing documentation
  • Research and experiment with new ways to help students, then enrich the knowledge base and processes in a way that other people can learn from
  • Collect insights from your experiences serving students and use them to improve every part of the business
• Be an advocate for our students:
  • Be our students' advocate across the company, making sure issues in the service and product are resolved and that our marketing materials reflect real student experiences.
  • At the end of the day, you'll be responsible for making sure every student was taken care of and is on track to getting their financial aid!

Who we're looking for

• Excellent English written and verbal communication skills
• A Master’s degree at minimum
• Skill at absorbing complex information quickly and presenting it simply
• Intellectual curiosity - a willingness to research and think outside of the box until you find a solution, not taking no for an answer
• Flexible, empathetic, solutions-oriented team players
• Available to work full-time, Monday to Friday from 9AM to 6PM EST with a 1 hour break, subject to change based on company and user needs

What we offer